Pluck is leading the way in the Web 2.0 space, delivering software-as-a-service community and social media solutions to enable web audiences to participate in the news and with our customers’ websites. The Engagement Manager position is responsible for the day-to-day interaction with customers ranging from the media outlets like Washington Post and Better Homes & Gardens, to retailers like Circuit City, assisting them with implementation of our Social Media and Social Networking solutions.
Responsibilities:
• Working with customers and project resources in scoping and estimating, including authoring Statements of Work
• Customer deployment Project Management activities including:
o Cultivating good professional working relationship with customer project stakeholders
o Planning and executing on-site Project Kick-offs
o Functional requirements gathering
o Product Best Practices consulting
o Managing project timelines and key deliverables around project milestones
o Customer transition to support/operations teams
o Software configuration
o Resolving configuration defects during the implementation engagement
o Assisting customer with test plans, training plans, and deployment/launch plans
o Assisting with debugging and diagnosing customer issues
o Conducting End-user training and Train-the-trainer training
• Inventing and defining critical business tools and processes to enable the success of Pluck’s service offerings
• Approximately 20% travel to customer sites
An Engagement Manager also has deep knowledge of Pluck’s product offerings and can clearly communicate the products’ capabilities and best practices to customers.
Knowledge/Skills:
• 5+ years work experience in the technology sector, specifically with Internet and Web-based technologies
• 1+ years project management experience
• 3+ years relevant customer-facing consulting work
• Proficiency in Microsoft productivity tools (Word, Power Point, Excel, Outlook)
• Proficiency with Microsoft Project
• Working business knowledge of HTML, XML, CSS, Javascript
• The ideal candidate would also have the following experience
o 3+ years work experience in the Business-to-Business Software-as-a-Service/ASP business model
o 2+ years working in the Publishing, Media or Advertising industries
o 2+ years experience in on-line community management
o 2+ years in readership attraction, search engine optimization, and community development
o Technical experience in and knowledge of HTML, XML, CSS, Javascript, and Java or C#
• BS in Computer Science or information technology
Qualified candidates should submit resumes to careersinengineering@pluck.com to have resume reviewed directly by a hiring manager.
