Purpose of Position
The position offers critical support for the cultivation and management of donors. The position is responsible for managing all aspects of the Raiser's Edge constituent management database, maintaining the integrity of the database, and providing support and training to staff for all database applications.
Interact with the Raiser's Edge user community to gather and document business requirements; conduct process analysis; and evaluate upgrades to the constituent management system. Maintain standard practices operating manual for Raiser's Edge users, and serve as subject matter expert for all written documentation. Continuously prioritize a shifting workload to ensure that all situations are addressed in a timely manner. Work on multiple projects with competing deadlines while paying strong attention to details; maintain log of database requests; provide technical support by phone, email and in person; provide consistent, professional customer service to all users. Maintain user security rights; ensure integrity and consistency of data in the Raiser's Edge database by creating and processing verification reports, holding user group forums, and providing system wide updates via email or newsletter. Assist with the creation or maintenance of constituent records, attributes, notes and actions. Process and assist other staff members with all global changes and data imports. Generate detailed reports from database information to support the communication and development activities of the department. Provide lists for fundraising events and mailings. Consult with staff to gather information about report needs, objectives, functions, features and input and output requirements. Train and support staff in use of specific computer applications, with emphasis on Raiser's Edge. Work with user and other technical staff to troubleshoot reported problems pertaining to application software; ensure follow-through on reported problems to final resolution. Evaluate IT needs of department; draft conceptual design of future databases; lead the design, coding, testing, installation, and implementation of content, navigational links, page layout and applications of current and future database applications.