Solar Winds seeks Technical Support Representative

We are looking for someone who wants to work in a fast-paced environment, is capable of managing multiple responsibilities, and who is looking for an amazing opportunity to grow and flourish within a dynamic, growing technology business.

Responsibilities:

• Provides outstanding technical product support while answering a range of simple to complex customer questions or problems, over telephone or email, in the areas of system configuration, setup and functionality for our award-winning network management, configuration management and network engineering products
• Responsible for escalation of support issues to the appropriate experts within the company, owning support issues until resolution and acting as primary support liaison between company and customer
• Keeps customer informed of how and when problems are resolved
• Assists in the documentation and reproduction of customer issues to allow for R&D to create solutions and future enhancements
• Provides work leadership to less experienced Technical Support Center Specialists

Qualifications:

• 3 - 4 years technical experience in a networking environment
• Must have very strong skills in IP Networking, Microsoft Operating Systems, SQL database operation and network management utilities
• Exceptional oral and written communication and customer interaction skills are critical for this position
• Fundamental understanding of all versions of Microsoft OS & MS SQL
• Experience with TCP/IP based networks, SNMP, ICMP, and all standard Office applications
• Working knowledge of network hardware configurations for Routers, Switches, and Firewalls
• Must have strong reasoning and technical troubleshooting skills

Founded in 1998, SolarWinds (NYSE: SWI) provides powerful, simple, and affordable network management software to more than 85,000 customers worldwide – from Fortune 500 enterprises to small businesses. Our diverse range of software solutions and tools helps IT teams to get the most out of their corporate networks. Our products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to manage today's complex network environments. We believe that our offerings represent the best alternative to the expensive, inflexible network management platforms from traditional enterprise vendors. One of the key elements of our success is our connection to the IT management community and we work to understand the challenges they face on a daily basis. Through SolarWinds' growing online community, thwack®, we offer users a forum for problem solving, peer support, and sharing technology for all of our products. This active user-community input is combined with decades of network management experience to deliver a wide range of solutions and tools to address the real-world needs of network professionals.

Interested candidates can send their updated resume to mark.wilkerson@solarwinds.com. and mention that you are referring to the post in GeekAustin.